How accreditation works
Professional Oven Cleaners is an accreditation scheme for oven cleaning businesses in the UK. Cleaners apply, we check them against the criteria below, and only accepted businesses are listed. Every member, existing members included, is checked against the same published criteria.
The process
- Apply. Complete the application form with your business details, insurance details, customer references and links to your public reviews.
- Checks. We check your details against the criteria, contact your references and review your public reviews.
- Decision. We aim to reply within 10 working days. If something is missing we will tell you what is needed.
- Listing and badge. Accepted members get a profile page, a unique member number and a badge for their website that links back to their profile.
- Annual review. Every member is re-checked every 12 months to stay listed.
Criteria
| Area | What we check |
|---|---|
| Trading history | Trading as an oven cleaning business for at least 12 months, under the name you apply with. |
| Insurance | Current public liability insurance of at least £1 million. We may ask to see the certificate. |
| Public reviews | A Google Business Profile with an average rating of at least 4.5 from at least 20 reviews. Reviews on other platforms (for example Facebook or Trustpilot) are also taken into account. |
| Customer references | At least 2 customer references from jobs in the last 6 months, which we contact. |
| Business details | Your name, phone number, website and areas covered match your public information. Limited companies are checked on Companies House. |
| Code of conduct | You agree to the code of conduct below. |
Code of conduct
- Give a clear price before work starts, and do not add charges that were not agreed.
- Arrive when agreed, or let the customer know as early as possible if plans change.
- Protect the customer's home, and leave the kitchen clean.
- Use products and equipment safely, following manufacturers' instructions.
- Respond to complaints within 14 days and try to resolve them fairly.
- Make no misleading claims about your business, prices or reviews.
- Look after customer personal data properly.
- Use the member badge only while your membership is current, and only for your own business.
Renewal and removal
Membership is reviewed every 12 months. A member can be removed if they no longer meet the criteria, if complaints show a breach of the code of conduct, or if the badge or member number is misused. Removed members are taken off the site and their member number shows as not current on the verify page.
The badge
Each member's badge shows their member number and links to their profile on this site. If you see the badge somewhere, you can check it on the verify a member page by member number, business name or phone. If a membership lapses, the badge image turns grey and shows “not current”. Seen a badge used wrongly? Report badge misuse.
Complaints and reviews
If something goes wrong with a member, see our complaints process. Reviews are handled under our review policy.